Refund Policy

Contents

  1. Refund Policy
  2. Money-Back Guarantee
  3. Processing Fees
  4. How Refunds Are Paid
  5. Processing Time
  6. How to Request a Refund
  7. Questions

1. Refund Policy

schulz.audio sells digital software products (VST, Audio Unit, and Pro Tools plug-ins) delivered electronically. Because our products are digital downloads, there is nothing to physically return — this policy covers refunds only, and explains exactly how, when, and how much you'll be refunded.

2. Money-Back Guarantee

If you're unhappy with your purchase for any reason, you can request a refund within 90 days of your purchase date.

  • If your license has not yet been activated on a device ("locked"): you'll receive a 100% refund of the purchase price (minus any non-recoverable payment processing fees — see Section 2).
  • If your license has already been activated/locked to a device: you'll receive a 50% refund of the purchase price (minus any non-recoverable payment processing fees — see Section 2).

This is the only condition that affects your refund amount — there are no other requirements, forms, or reasons needed to qualify.

3. Processing Fees

Refunds are issued minus any transaction fees charged by our payment provider (e.g. Paddle) or card networks. These fees are retained by the processor even when an order is refunded, so they cannot be recovered by us and are deducted from your refund amount. This applies in addition to any license-locking deduction described in Section 1.

4. How Refunds Are Paid

Approved refunds are returned to your original payment method (the card or account used at checkout). We do not offer store credit or exchanges.

5. Processing Time

  • We review and respond to refund requests within 2 business days.
  • Once approved, refunds are issued immediately on our end. Your bank or payment provider may take an additional 5–10 business days to show the funds in your account, depending on their processing times.

6. How to Request a Refund

To request a refund:

  1. Contact us via our contact form.
  2. Include your order number/email used at purchase and the product name.
  3. We'll confirm your license status and refund eligibility, and process approved refunds per the timelines above.

No account, login, or sign-up is required to view this policy or to request a refund.

7. Questions

If anything here is unclear, reach out via our contact form and we'll help directly.